Refund Policy
Thank you for shopping at Meowjestic. We want to make sure you have a satisfying experience with us. Please read this policy carefully to understand your rights and obligations regarding refunds.
1. Eligibility for Refunds
We offer refunds on eligible items within 30 days of the purchase date. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Non-Refundable Items
Certain items are not eligible for refunds. These include:
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- Gift cards
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- Downloadable software products
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- Customized or personalized items
3. Return Process
If you wish to return an eligible item for a refund, please follow these steps:
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- Contact our customer support team at [email protected] within 10 days of receiving the item. Please provide your order number and reason for the return.
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- Our team will provide you with a return authorization and instructions on how to proceed.
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- Ship the item back to us in its original packaging, along with the return authorization provided by our team.
4. Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase.
5. Shipping Costs
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly.
7. Late or Missing Refunds
If you haven’t received a refund yet, please double-check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions about our refund policy, please contact us at [email protected].